The delivery period depends on opening and clossing hours, which is 8 in the morning and clossing at 10 at night. Kyivamall team cannot deliver outside these hours.
In the event that you fail to get your purchase delivered within the stipulated date and time, please contact the support agent immediately. In such a case, Kyivamall team will check the delivery status and throw in a coupon for the inconvenience. You can use the coupon in your next purchase. Terms and conditions apply.
Yes. We have the option for customers to pay for an order after delivery. However, you will be charged for the service Ksh. 250 as charges for inconveniece first hand. The charge is non-refundable when a customer declines an order or is not available when the delivery person contact them or in the case of incorrect address.
Yes. When promoted to confirm the order, you have the option to choose the delivery address and date. The delivery person from Kyivamall will be notified of any changes of delivery date and address.
After confirming your order, you can track the progress of your order. Click "Track Order" section and enter the order number to get the status of your delivery.
In the unlikely event that you cannot be present, please let
us know immediately by contacting our customer service. We will then call the
delivery person and schedule a new date. Are you not at home in the agreed time
slot and have you not let us know? Then, we will charge Ksh. 200.
Unfortunately, you cannot complete a transaction before registration on the website or Kyivamall APP. We recommend registration with Kyivamall to get latest updates on offers. Registration will also allow to get back to your account with all selections intact. Registered users also have the opportunity to sell through Kyivamall and earn commission and referral bonus.
Yes. The details of users is the same for the APP and website. When prompted to login, use the same details for both platforms.
For any purchase, kindly visit www.kyivamall.co.ke or down the Kyivamall APP from play store. Search for Kyivamall Store from play store to download the APP.
The standard time for each deliver after confirmation of an order is 2 hours. However, the delivery period might take longer but not more than one hour. If the delivery period takes more than 3 hours, the customer should contact the support agent of Kyivamall for inquiries about their purchase.
Kyivamall is a registered business in Kenya. The business operates an online store, same as a supermarket where customers purchase products of their choosing. Kyivamall agents deliver customers' purchases to them.
